Sportstown Soccer Shop

aboutus

Established in 2015.

Sportstown Soccer Shop originally opened in 2001 as a part of the Sportstown BC Indoor Soccer & Tennis facility in Richmond, BC, but has now been opened as an independent family owned business by former Sportstown BC Assistant General Manager Craig Burnham. From 2001 to 2015 at Sportstown BC, Craig Burnham managed Sportstown Soccer Shop and their team of staff, serving the Richmond, South Delta, and South Vancouver soccer markets, as well as those traveling from further out to use the indoor facility.
With Sportstown BC's impending closure in December 2015, Craig relocated and opened Sportstown Soccer Shop on May 1st, 2015. Craig Burnham is a life-long passionate soccer player, coach, and supporter of the beautiful game and looks forward to driving his store to successfully serving the local soccer market for many, many years to come!

RETURNS POLICY

We will gladly issue an exchange, refund, or provide store credit within 30-days of purchase with original receipt OR proof of purchase (debit or credit card statement). Products must be returned in their original condition (brand new, unworn, unlaundered, unembellished) and have tags still attached and/or original packaging (shoe box). Please try on items in a clean, indoor area in case you need to return them.

  • Please note ALL personalized products are FINAL SALE.
  • Items on Sale are valid for exchange or store credit only; no refunds.
  • FINAL SALE items are not valid for exchange or refund; these items will fall directly under the manufacturer’s warranty.

DEFECTIVE PRODUCT POLICY:

Very few items are truly defective. Genuine defects most often reveal themselves within 30 days of purchase. An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction. All equipment may need replacement after a season of play due to normal wear and tear.

Due to the intense nature of the game, all items - especially footwear and gloves - will experience normal wear and tear such as color loss, material wear, loose threads, small gaps between the outsole and the upper, etc. Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item's defectiveness (poor workmanship or materials).

Manufacturer warranty only applies to original purchases and does not extend to replacement items. Any replacement items will fall under the manufacturer's warranty.

What is NOT considered a "Manufacturer's Defect"

FOOTWEAR

  • Colour loss
  • Loose threads
  • Small gaps between the outsole and the upper
  • Scratches
  • Cracked leather on a shoe
  • Holes/cuts in the shoe that is not part of the seam
  • Burns on the shoe caused by friction
  • Ripped Laces

GOALKEEPER GLOVES

  • Goalkeeper glove palms/foam have NO WARRANTY
  • Colour loss
  • Worn out palms even after one use
  • Scratches
  • Rips or tears on the Glove that are not part of the seam
  • Burns on the glove caused by friction

SOCCER BALLS

  • Colour loss
  • Loose threads
  • Scratches
  • Cracks on the balls
  • Burns on the ball caused by friction
  • Minimal air lost in high-end soccer balls. All high-end soccer balls will occasionally release air over the course of 1-2 weeks.

APPAREL

  • Any discolouring
  • Shrinkage
  • Pull in the fabric of the material
  • Burns on the fabric caused by friction
  • Rips or tears on the fabric that are not part of the seam